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How magnum4f Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, verify your identity and process transactions through Touch 'n Go eWallet, Boost and GrabPay.

Account data stays encryptedTouch 'n Go eWallet activity is stored only as neededYou can request your data at any timeNo data sold to third partiesContact us directly to correct or delete records
magnum4f How magnum4f Handles Your Personal Data
DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to access your stored data, correct inaccurate details or request that we delete your account records, reach out through any of the channels below. We aim to acknowledge every privacy request within one business day and work through the steps with you directly. Keep your account ID handy — it speeds up the verification process.

Team online

Live Chat

Start a chat session from the account dashboard. Have your registered email and account ID ready so we can verify your identity and act on your request without delay.

Email Support

Send your data request to our support address found in the account settings page. Include your full name, account ID and the specific action you are requesting.

Account Settings

Some changes — like updating your contact number or linked e-wallet — can be done directly inside your account settings without contacting support at all.

DATA PROTECTION PRACTICE

How We Protect and Manage the Data We Hold

We run standard security checks at every point where your data moves — from the moment you log in to when a withdrawal is verified. Knowing the specific steps we take gives you a clearer picture of what protection looks like in practice rather than in vague terms.

Encryption at Rest and in Transit

All account data, including payment records from Boost and GrabPay sessions, is encrypted both while stored and while moving between your device and our servers. No plain-text personal data sits in unprotected storage.

Cookie Use and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages load on mobile. You can adjust cookie preferences in your browser settings at any time without affecting your account.

Data Retention Periods

Transaction records linked to your Touch 'n Go eWallet or FPX deposits are kept for as long as required to meet our operational obligations. Once that period ends, records are deleted from active systems on a scheduled basis.

Who Can Access Your Account Data

Inside our team, only staff with a direct operational need can view your personal records — account verification, payment dispute resolution or identity checks. Access is logged and reviewed periodically.

Your Privacy Questions, Answered Plainly

These are the questions we hear most from account holders in Malaysia about how their data is handled. Each answer reflects how we actually operate, not a generic policy template.

We collect your name, email address, contact number and the payment method you use — such as Touch 'n Go eWallet or Boost. Device and session data is also logged to protect your account from unauthorised access.

Yes. Submit a deletion request through live chat or email with your account ID. We will verify your identity first, then process the request and confirm once your records have been removed from active systems.

We share only what payment processors like GrabPay or DuitNow need to complete a transaction. We do not sell your personal data to advertisers or marketing partners under any circumstances.

Transaction records — including FPX and Touch 'n Go eWallet deposit logs — are kept for as long as our operational obligations require. After that period, they are scheduled for deletion from our active database.

Minor changes like your contact number can be updated directly inside account settings. For identity-linked details such as your full name, contact support with your account ID and the correct information to verify and update.

We use session cookies to maintain your login and analytics cookies to understand page performance on mobile. No cookies are used to build advertising profiles. You can manage cookie preferences through your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.