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Read These Terms Before You Open an Account

These terms set out the rules that apply to your magnum4f account — what you agree to when you register, how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, and what we expect from you as an account holder.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay depositsAvailable where local law permitsSubject to periodic updatesContact support to raise a query

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What These Terms Cover and How They Apply

magnum4f Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on magnum4f, you confirm you have read and accepted these terms in full. They govern every part of your relationship with us — account registration, funding your wallet via Touch 'n Go eWallet, Boost, or GrabPay, placing activity, withdrawing funds, and how

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disputes are handled. One account per person only. If we detect duplicate accounts linked to the same identity or payment method, we reserve the right to suspend access and review any pending transactions. Your account wallet balance is held in Ringgit Malaysia (RM) and all transaction
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records reflect RM values at the time of processing. We may update these terms from time to time; when we do, we post the revised version here and notify active account holders by their registered contact. Continuing to use the platform after a change goes live
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means you accept the updated terms. If any section of these terms conflicts with local law in Malaysia, the local law takes precedence for account holders in that jurisdiction. These terms do not override any conditions specific to a particular promotion — where a separate promotion
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notice exists, both sets of rules apply together. For accounts funded through FPX or DuitNow, the same account-ownership rules apply as for e-wallet deposits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS ENQUIRIES

Ask Us About Your Account Terms

If any part of these terms is unclear, reach our support team before you act on an assumption. We handle terms-related queries through live chat, email, and a dedicated account help line — all staffed to respond in English for Malaysia account holders. Players in George Town can reach the same support channels as anyone else on the platform; there is no region-specific queue.

Team online

Live Chat

Open a live chat session from your account dashboard to ask about a specific clause, a suspended transaction, or any account rule you want clarified.

Email Support

Send a written query to our account help address. Include your registered email and the clause number or topic so our team can respond with the right context.

Account Help Centre

Our help centre lists answers to the most common terms questions — account limits, wallet linking rules, and what happens when a transaction is flagged for review.

ACCOUNT SECURITY

How We Protect Your Account Under These Terms

These terms exist to protect both sides. On our end, that means we document how account data is stored, how payment records are retained, and how you can request a change or correction. On your end, it means keeping your login credentials private and ensuring the payment method you register — whether that is Touch 'n Go eWallet, Boost, or GrabPay — belongs to you and matches the name on your account.

Data Handling

Account data collected at registration — name, contact details, payment method identity — is stored securely and used only for account operation and regulatory compliance where required.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform you use most. You can manage cookie preferences in your browser settings at any time.

Retention Period

Transaction records and account activity logs are retained for as long as required under applicable Malaysian regulations. After that period, records are deleted or anonymised in line with our data policy.

Request a Change

To correct your registered name, update your linked e-wallet, or request a copy of your account data, contact our support team via live chat or email with your account ID ready.

Common Questions About Our Terms and Conditions

These are the questions account holders in Malaysia ask most often about how our terms work in practice — from what counts as a breach to how we handle payment disputes and data requests.

The core account terms apply equally whether you fund via Touch 'n Go eWallet, Boost, or GrabPay. Payment-specific steps — like OTP confirmation in your wallet app — are set by the wallet provider, not by us.

Multiple accounts under the same identity violate these terms. We may freeze both accounts, withhold pending withdrawals for review, and request identity documents before any funds are released.

No. The payment method you use must be registered in your own name. A mismatch between your account name and the wallet owner's name will trigger a hold pending verification.

We post the updated version on this page and send a notification to your registered contact. The effective date appears at the top of the document so you can see exactly when a change took effect.

Send a written request to our support email with your account ID. We will process data access requests in line with applicable Malaysian law and respond within a reasonable timeframe.

Contact support via live chat or email within seven days of the transaction date. Provide your account ID, the transaction reference, and the amount in RM so we can trace it in our payment records.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Open an Account

Ask Us About Your Account Terms

Live Chat

Email Support

Account Help Centre

How We Protect Your Account Under These Terms

Data Handling

Cookie Policy

Retention Period

Request a Change

Common Questions About Our Terms and Conditions

01 Do these terms apply differently depending on which payment method I use?

02 What happens if I open more than one account?

03 Can I use someone else's Touch 'n Go eWallet to fund my account?

04 How will I know if the terms have been updated?

05 How do I request a copy of the data you hold on my account?

06 What should I do if I think a transaction was processed incorrectly?

Terms & Conditions

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